Challenge
SPARK AI, an EdTech company registered in Norway and England, planned to launch its SPARK Powered Learning™ software. The platform aimed to offer universal, on-demand learning experiences powered by AI technologies. To ensure a successful rollout, SPARK AI recognised the need for fractional CTO and Business Analyst to create comprehensive architecture and documentation to support effective use of the system.
The challenge was to develop clear, concise, and user-friendly architecture and documentation that would cater to a diverse user base and cover all aspects of the platform, from basic functionalities to advanced features, ensuring users could maximise the benefits of the software and be easily updated as the platform evolved, maintaining relevance and accuracy over time.
Outcome
- Designed a cloud-native, scalable backend architecture for future integrations.
- Created end-to-end platform documentation: user manuals, onboarding flows, FAQ, and interactive tutorials.
- Enhanced user adoption and satisfaction through clear guidance.
- Established a scalable documentation framework for ongoing updates, self-service support and minimised need for manual onboarding.
The partnership laid the groundwork for SPARK AI’s successful launch, giving both the product team and end users the confidence and clarity needed to explore the platform’s capabilities without friction.
Three Phases From Planning to Architecture and Documentation
Phase 1: Planning and Content Development
Collaborated with SPARK AI’s product team to understand the platform’s features and functionalities. Identified key user personas and tailored the documentation to address their specific needs and use cases.
Phase 2: Designing Architecture
Designed SPARK’s infrastructure using modular, cloud-native services to ensure performance and flexibility. Defined data flow models, service boundaries, and long-term scalability goals for future integrations and AI expansion.
Phase 3: Creation of Documentation Assets
Produced detailed user manuals, quick-start guides, and interactive tutorials. Developed a comprehensive FAQ section to address common user inquiries and facilitate self-service support.
Through this partnership, SPARK AI not only accelerated its product readiness but also strengthened its internal processes for future scale. With a reliable architecture and comprehensive documentation in place, the company is now better equipped to serve a growing base of global users, support faster feature releases, and maintain a high standard of educational impact.
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